Culture in Business Process Management: How cultural values determine BPM success

Schmiedel, Theresa, vom Brocke, Jan, & Recker, Jan C. (2015) Culture in Business Process Management: How cultural values determine BPM success. In vom Brocke, Jan & Rosemann, Michael (Eds.) Handbook on Business Process Management 2: Strategic Alignment, Governance, People and Culture. Springer, Berlin Heidelberg, pp. 649-664.

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There is consensus among practitioners and academics that culture is a critical factor that is able to determine success or failure of BPM initiatives. Yet, culture is a topic that seems difficult to grasp and manage. This may be the reason for the overall lack of guidance on how to address this topic in practice. We have conducted in-depth research for more than three years to examine why and how culture is relevant to BPM. In this chapter, we introduce a framework that explains the role of culture in BPM. We also present the relevant cultural values that compose a BPM culture, and we introduce a tool to examine the supportiveness of organizational cultures for BPM. Our research results provide the basis for further empirical analyses on the topic and support practitioners in the management of culture as an important factor in BPM initiatives.

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ID Code: 82775
Item Type: Book Chapter
Keywords: Business Process Management, Culture, BPM Culture
DOI: 10.1007/978-3-642-45103-4_27
ISBN: 9783642451027
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems Theory (080611)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Innovation and Technology Management (150307)
Divisions: Current > Schools > School of Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2015 Springer
Deposited On: 25 Mar 2015 23:54
Last Modified: 14 Dec 2015 05:24

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