Evidence-based business process management: Using digital opportunities to drive organizational innovation
Recker, Jan (2015) Evidence-based business process management: Using digital opportunities to drive organizational innovation. In vom Brocke, Jan & Schmiedel, Theresa (Eds.) Business Process Management : Driving Innovation in a Digital World. Springer Berlin / Heidelberg, Vaduz, Liechtenstein, pp. 129-143.
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Process improvement and innovation are risky endeavors, like swimming in unknown waters. In this chapter, I will discuss how process innovation through BPM can benefit from Research-as-a-Service, that is, from the application of research concepts in the processes of BPM projects. A further subject will be how innovations can be converted from confidence-based to evidence-based models due to affordances of digital infrastructures such as large-scale enterprise soft-ware or social media. I will introduce the relevant concepts, provide illustrations for digital capabilities that allow for innovation, and share a number of key takeaway lessons for how organizations can innovate on the basis of digital opportunities and principles of evidence-based BPM: the foundation of all process decisions in facts rather than fiction.
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