Evidence-based business process management: Using digital opportunities to drive organizational innovation

Recker, Jan (2015) Evidence-based business process management: Using digital opportunities to drive organizational innovation. In vom Brocke, Jan & Schmiedel, Theresa (Eds.) Business Process Management : Driving Innovation in a Digital World. Springer Berlin / Heidelberg, Vaduz, Liechtenstein, pp. 129-143.

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Abstract

Process improvement and innovation are risky endeavors, like swimming in unknown waters. In this chapter, I will discuss how process innovation through BPM can benefit from Research-as-a-Service, that is, from the application of research concepts in the processes of BPM projects. A further subject will be how innovations can be converted from confidence-based to evidence-based models due to affordances of digital infrastructures such as large-scale enterprise soft-ware or social media. I will introduce the relevant concepts, provide illustrations for digital capabilities that allow for innovation, and share a number of key takeaway lessons for how organizations can innovate on the basis of digital opportunities and principles of evidence-based BPM: the foundation of all process decisions in facts rather than fiction.

Impact and interest:

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ID Code: 83058
Item Type: Book Chapter
Keywords: evidence-based management, business process management, innovation, positive deviance, evidence
DOI: 10.1007/978-3-319-14430-6_9
ISBN: 9783319144290
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems Management (080609)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Innovation and Technology Management (150307)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Organisation and Management Theory (150310)
Divisions: Current > Schools > School of Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2015 Springer
Deposited On: 01 Apr 2015 23:01
Last Modified: 30 Oct 2015 00:06

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