Avoiding giving advice in telephone counselling for children and young people

Butler, Carly W., Danby, Susan J., & Emmison, Michael (2015) Avoiding giving advice in telephone counselling for children and young people. In Chevalier, Fabienne H.G. & Moore, John (Eds.) Producing and Managing Restricted Activities: Avoidance and Withholding in Institutional Interaction. John Benjamins Publishing Company, Amsterdam, pp. 83-112.

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Kids Helpline is an Australian 24-hour telephone counselling helpline for children and young people up to the age of 25 years old. The service operates with the core values of empowerment for clients, and the use of child-centred practices, one aspect of which is a non-directive approach highlighted by the avoidance of overt advice giving. Through analysis of a single call to the helpline, this chapter demonstrates how counsellors actively manage and minimise the normative and asymmetric properties of advice in the course if helping clients develop options for change. In doing so we illustrate the practical relevance and enactment of abstract institutional policies and discuss the interactional affordances of institutional constraints on practice.

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ID Code: 83516
Item Type: Book Chapter
Keywords: counselling, helplines, advice, children, young people, institutional policies, telephone counselling
DOI: 10.1075/pbns.255.03but
ISBN: 9789027256607
Subjects: Australian and New Zealand Standard Research Classification > EDUCATION (130000) > SPECIALIST STUDIES IN EDUCATION (130300) > Educational Counselling (130305)
Australian and New Zealand Standard Research Classification > PSYCHOLOGY AND COGNITIVE SCIENCES (170000) > PSYCHOLOGY (170100) > Health Clinical and Counselling Psychology (170106)
Australian and New Zealand Standard Research Classification > LANGUAGES COMMUNICATION AND CULTURE (200000) > LINGUISTICS (200400) > Discourse and Pragmatics (200403)
Divisions: Current > Research Centres > Children & Youth Research Centre
Current > QUT Faculties and Divisions > Faculty of Education
Current > Schools > School of Early Childhood & Inclusive Education
Copyright Owner: Copyright 2015 John Benjamins Publishing Company
Deposited On: 14 Apr 2015 01:11
Last Modified: 16 May 2016 04:52

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