How does enterprise social media help retail employees innovate?

Patroni, Joanne, Recker, Jan C., & von Briel, Frederik (2015) How does enterprise social media help retail employees innovate? In Proceedings of the 23rd European Conference on Information Systems, 26-29 May 2015, Association for Information Systems, Muenster, Germany.

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An increasing number of organizations have installed enterprise social media (ESM) platforms to allow employees to collaborate, work independently, and to innovate more easily. While research has started to explain how such technologies can lead to improved collaboration and productivity, their role in assisting employees in innovation processes remains unclear. In our research-in-progress we examine the case of a global retail organization that adopted ESM for all employees with the view to foster employee-driven innovation. We report on our on-going data collection and analysis, in which we focus on the salient mechanisms and contingency factors why ESM under some conditions facilitates employee-driven innovation and why under some conditions it does not. We report on on-going data collection, data analysis strategies and emergent findings, and conclude with a brief outlook on our future research strategies.

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ID Code: 83811
Item Type: Conference Paper
Refereed: Yes
Keywords: enterprise social network, employee-driven innovation, online community, qualitative research
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Decision Support and Group Support Systems (080605)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Innovation and Technology Management (150307)
Divisions: Current > Schools > School of Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2015 [please consult the author]
Deposited On: 30 Apr 2015 00:02
Last Modified: 01 Jun 2015 16:58

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