Principles of experience design for airport terminals

Harrison, Anna (2015) Principles of experience design for airport terminals. PhD thesis, Queensland University of Technology.


In this thesis, the issue of airport terminal design is examined from a novel perspective: that of the passenger rather than the airport operator. A qualitative approach, based on interviews with 199 passengers at Brisbane International Terminal was adopted.

The outcomes of this research make the following three key contributions to existing knowledge: (i) identification of a paradox in the Level of Service metrics, (ii) development of a conceptual model of passenger experience and six design principles and (iii) contribution towards advancing the theoretical knowledge about passengers and their experience in airport terminals.

Impact and interest:

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389 since deposited on 16 Jun 2015
300 in the past twelve months

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ID Code: 83947
Item Type: QUT Thesis (PhD)
Supervisor: Popovic, Vesna & Kraal, Ben
Keywords: Airport Planning, Design Principles, Level of Service, Passenger Experience, Terminal Design, Passenger Segmentation
Divisions: Current > Schools > School of Design
Current > QUT Faculties and Divisions > Creative Industries Faculty
Institution: Queensland University of Technology
Deposited On: 16 Jun 2015 01:31
Last Modified: 08 Sep 2015 06:02

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