Strategic use of employee opinion surveys: Using a quasi-linkage approach to model the drivers of organisational effectiveness
Mason, Claire M., Chang, Artemis C., & Griffin, Mark A. (2005) Strategic use of employee opinion surveys: Using a quasi-linkage approach to model the drivers of organisational effectiveness. Australian Journal of Management, 30(1), pp. 127-144.
Traditionally, organisations use benchmarking to evaluate their employee opinion survey data. This approach is useful for identifying strengths and weaknesses in organisational performance, but it does not tell us how to bring about improvements on those indicators. Although linkage research (whereby survey data are linked with other organisational measures of performance) can provide this information, this approach is often not feasible. The ‘quasi-linkage’ approach described in this paper represents a practical compromise. We illustrate this approach using survey data collected from 1246 employees, demonstrating how it can be used to derive strategic information from employee opinion data.
Impact and interest:
Citation counts are sourced monthly from and citation databases.
These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.
Citations counts from theindexing service can be viewed at the linked Google Scholar™ search.
|Item Type:||Journal Article|
|Additional Information:||For more information, please refer to the journal’s website (see hypertext link) or contact the author. Author contact details:firstname.lastname@example.org|
|Keywords:||EMPLOYEE OPINION SURVEYS, LINKAGE ANALYSES|
|Subjects:||Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300)|
|Divisions:||Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Management
|Copyright Owner:||Copyright 2005 The Australian Graduate School of Management|
|Deposited On:||03 Jul 2007|
|Last Modified:||29 Feb 2012 13:11|
Repository Staff Only: item control page