Women's perceptions of communication in pregnancy and childbirth: Influences on participation and satisfaction with care

Heatley, Michelle L., Watson, Bernadette, Gallois, Cindy, & Miller, Yvette D. (2015) Women's perceptions of communication in pregnancy and childbirth: Influences on participation and satisfaction with care. Journal of Health Communication, 20(7), pp. 827-834.

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Abstract

In this study, 3531 Queensland women, who had recently given birth, completed a questionnaire that included questions about their participation in decision making during pregnancy, their ratings of client centred care and perceived quality of care. These data tested a version of Street’s (2001) linguistic model of patient participation in care (LMOPPC), adapted to the maternity context. We investigated how age and education influenced women’s perceptions of their participation and quality of care. Hierarchical multiple regressions revealed that women’s perceived ability to make decisions, and the extent of client-centred communication with maternity care providers were the most influential predictors of participation and perceived quality of care. Participation in care predicted perceived quality of care, but the influence of client-centred communication by a care provider and a woman’s confidence in decision making were stronger predictors of perceived quality of care. Age and education level were not important predictors. These findings extend and support the use of LMOPPC in the maternity context.

Impact and interest:

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ID Code: 84591
Item Type: Journal Article
Refereed: Yes
Keywords: patient reported outcomes, maternity care, communication, women’s perceptions, decision-making, patient satisfaction, satisfaction
DOI: 10.1080/10810730.2015.1018587
ISSN: 1087-0415
Subjects: Australian and New Zealand Standard Research Classification > MEDICAL AND HEALTH SCIENCES (110000) > PUBLIC HEALTH AND HEALTH SERVICES (111700)
Divisions: Current > QUT Faculties and Divisions > Faculty of Health
Current > Institutes > Institute of Health and Biomedical Innovation
Current > Schools > School of Public Health & Social Work
Copyright Owner: Copyright 2015 Taylor & Francis Group, LLC
Copyright Statement: This is an Accepted Manuscript of an article published by Taylor & Francis in Journal of Health Communication on 28 May 2015, available online: http://wwww.tandfonline.com/10.1080/10810730.2015.1018587
Deposited On: 31 May 2015 23:09
Last Modified: 03 Dec 2016 17:26

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