Fatal consequences: An analysis of the failed employee voice system at the Bundaberg Hospital

Wilkinson, Adrian, Townsend, Keith J., Graham, Tina, & Muurlink, Olav (2015) Fatal consequences: An analysis of the failed employee voice system at the Bundaberg Hospital. Asia Pacific Journal of Human Resources, 53(3), pp. 265-280.

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Abstract

In this paper we discuss the failure of the employee voice system at the Bundaberg Base Hospital (BBH) in Australia. Surgeon Jayant Patel was arrested over the deaths of patients on whom he operated when he was the director of surgery at the hospital. Our interest is in the reasons the established employee voice mechanisms failed when employees attempted to bring serious issues to the attention of managers. Our data is based on an analysis of the sworn testimonies of participants who participated in two inquiries concerning these events. An analysis of the events with a particular focus on the failings of the voice system is presented. We ask the following: how and why did the voice systems in the case of the BBH fail?

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ID Code: 84650
Item Type: Journal Article
Refereed: Yes
Keywords: Employee Involvement, Employee Voice, Hospitals, Silence
DOI: 10.1111/1744-7941.12061
ISSN: 1038-4111
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Human Resources Management (150305)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Management
Deposited On: 04 Jun 2015 00:56
Last Modified: 22 Jul 2015 06:24

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