IT consumerization and its effects on IT business value, IT capabilities, and the IT function

Köffer, Sebastian, Fielt, Erwin, & Niehaves, Björn (2015) IT consumerization and its effects on IT business value, IT capabilities, and the IT function. In PACIS 2015 Proceedings: Pacific Asia Conference on Information Systems, The Association for Information Systems (AIS), Marina Bay Sands Expo and Convention Center, Singapore.

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IT consumerization is both a major opportunity and significant challenge for organizations. However, IS research has hardly discussed the implications for IT management so far. In this paper we address this topic by empirically identifying organizational themes for IT consumerization and conceptually exploring the direct and indirect effects on the business value of IT, IT capabilities, and the IT function. More specifically, based on two case studies, we identify eight organizational themes: consumer IT strategy, policy development and responsibilities, consideration of private life of employees, user involvement into IT-related processes, individualization, updated IT infrastructure, end user support, and data and system security. The contributions of this paper are:

(1) the identification of organizational themes for IT consumerization;

(2) the proposed effects on the business value of IT, IT capabilities and the IT function, and;

(3) combining empirical insights into IT consumerization with managerial theories in the IS discipline.

Impact and interest:

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ID Code: 85252
Item Type: Conference Paper
Refereed: Yes
Additional URLs:
Keywords: IT consumerization, IT management, IS management, IT strategy, IS strategy, IT business value, Business value of IT, IT capabilities, IS capabilities, IT function, IS function
Divisions: Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2015 Sebastian Koffer, Erwin Fielt and Bjorn Niehaves
Deposited On: 09 Jul 2015 22:57
Last Modified: 21 Jun 2017 14:51

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