A stress and coping approach to organisational change: Evidence from three field studies

Terry, Deborah J. & Jimmieson, Nerina L. (2003) A stress and coping approach to organisational change: Evidence from three field studies. Australian Journal of Chemistry, 38(2), pp. 92-101.

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In this paper, a stress and coping perspective is used to outline the processes that determine employee adaptation to organisational change. A theoretical framework that simultaneously considers the effects of event characteristics, situational appraisals, coping strategies, and coping resources is reviewed. Three empirical investigations of organisational change that have tested various components of the model are then presented. In the first study, there was evidence linking event characteristics, situational appraisals, coping strategies and coping resources to levels of employee adjustment in a sample of pilots employed in a newly merged airline company. In a more focused test of the model with a sample of employees experiencing a restructuring process in their organisation it was found that the provision of change-related information enhanced levels of efficacy to deal with the change process which, in turn, predicted psychological wellbeing, client engagement, and job satisfaction. In a study of managers affected by a new remuneration scheme, there was evidence to suggest that managers who received change-specific information and opportunities to participate in the change process reported higher levels of change readiness. Managers who reported higher levels of readiness for change also reported higher levels of psychological wellbeing and job satisfaction. These studies highlight ways in which managers and change agents can help employees to cope during times of organisational change.

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38 citations in Scopus
24 citations in Web of Science®
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ID Code: 85925
Item Type: Journal Article
Refereed: Yes
Keywords: Stress and Coping, Organisational Change
DOI: 10.1080/00050060310001707097
ISSN: 0005-0067
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Organisational Behaviour (150311)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Management
Deposited On: 23 Jul 2015 01:21
Last Modified: 23 Jul 2015 01:21

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