Employee reactions to behavioural control under conditions of stress: The moderating role of self-efficacy

Jimmieson, Nerina L. (2000) Employee reactions to behavioural control under conditions of stress: The moderating role of self-efficacy. Work and Stress, 14(3), pp. 262-280.

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Extensive research conducted in the occupational stress literature has failed to provide convincing support for the stress-buffering effects of work control on employee adjustment. Drawing on research conducted in the laboratory context, it was proposed that the stress-buffering effects of work control on employee adjustment would be more marked at high, rather than low, levels of self-efficacy. In a sample of 100 customer service representatives, a significant three-way interaction among role conflict, work control and self-efficacy (measured at Time 1) was observed on (low) depersonalization (measured at Time 2). Consistent with expectations, work control reduced the negative effects of work stress on this outcome measure only for employees who perceived high levels of self-efficacy at work. In addition, there was evidence to suggest that self-efficacy moderated the main effects of work control on job satisfaction and somatic health. These findings are discussed in terms of their theoretical contribution to the job strain model, and also in relation to workplace interventions designed to improve levels of employee adjustment.

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ID Code: 85927
Item Type: Journal Article
Refereed: Yes
Keywords: Occupational Stress, Behavioural Control, Self-efficacy
DOI: 10.1080/02678370010015343
ISSN: 1464-5335
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Organisational Behaviour (150311)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Management
Deposited On: 23 Jul 2015 01:24
Last Modified: 23 Jul 2015 01:24

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