Evaluation in use: The practitioner view of effective evaluation
While the academic literature has paid much attention to public relations evaluation over past decade (Baskin, Aronoff & Lattimore, 1997; Cutlip, Center & Broom, 2006; Dozier Repper, 1992; Walker, 1994; Watson, 2001), many studies have suggested practitioner use evaluation methods remains limited (Gregory,2001; Macnamara, 2002; Pieczka, 2000; Pohl & Vandeventer, 2001; Walker, 1994; Watson, 1997). Although practitioners use both formal and informal methods to evaluate their effectiveness (Walker, 1994; Watson, 2001), unclear how their reporting of public relations success measures up to actual achievement organisational outcomes. This study of approximately 70 practitioners builds on four major Australian studies evaluation use (Macnamara, 2002; Walker,1994; Watson & Simmons, 2004; Xavier, Patel & Johnston, 2004) to identify the evaluation patterns of public relations practitioners including the major focus of their evaluation efforts, the use of evaluation to demonstrate organisational outcomes and the barriers further evaluation. Utilising the trends identified by the four studies, a set of initiatives proposed to encourage practitioners to extend their evaluation activities and thereby support their claims to enhanced performance.
Impact and interest:
Citation counts are sourced monthly from and citation databases.
These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.
Citations counts from theindexing service can be viewed at the linked Google Scholar™ search.
|Item Type:||Journal Article|
|Additional Information:||Address for correspondence Robina Xavier, School of Advertising, Marketing and Public Relations, Queensland University of Technology, PO Box 2434, Brisbane, Queensland 4001, Australia. Tel: +61 7 3864 2645 Fax: +61 7 3864 1811 Email: email@example.com|
|Keywords:||practitioners, public relations, Effective Evaluation|
|Subjects:||Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000)|
|Divisions:||Current > QUT Faculties and Divisions > QUT Business School|
|Copyright Owner:||Copyright 2006 Budapest Open Access Initiative|
|Copyright Statement:||The authors of this article have elected, in the interests of open dissemination of scholarly work, to provide this article to you in open access format. This means that, in accordance with the Budapest Open Access Initiative, (http://www.soros.org/openaccess/) you may freely copy and redistribute this article provided you correctly acknowledge its authorship and source, and do not alter its contents.|
|Deposited On:||17 Jul 2007|
|Last Modified:||29 Feb 2012 13:18|
Repository Staff Only: item control page