Evaluation in use: The practitioner view of effective evaluation
While the academic literature has paid much attention to public relations evaluation over past decade (Baskin, Aronoff & Lattimore, 1997; Cutlip, Center & Broom, 2006; Dozier Repper, 1992; Walker, 1994; Watson, 2001), many studies have suggested practitioner use evaluation methods remains limited (Gregory,2001; Macnamara, 2002; Pieczka, 2000; Pohl & Vandeventer, 2001; Walker, 1994; Watson, 1997). Although practitioners use both formal and informal methods to evaluate their effectiveness (Walker, 1994; Watson, 2001), unclear how their reporting of public relations success measures up to actual achievement organisational outcomes. This study of approximately 70 practitioners builds on four major Australian studies evaluation use (Macnamara, 2002; Walker,1994; Watson & Simmons, 2004; Xavier, Patel & Johnston, 2004) to identify the evaluation patterns of public relations practitioners including the major focus of their evaluation efforts, the use of evaluation to demonstrate organisational outcomes and the barriers further evaluation. Utilising the trends identified by the four studies, a set of initiatives proposed to encourage practitioners to extend their evaluation activities and thereby support their claims to enhanced performance.
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|Item Type:||Journal Article|
|Additional Information:||Address for correspondence
Robina Xavier, School of Advertising,
Marketing and Public Relations, Queensland
University of Technology, PO Box 2434,
Brisbane, Queensland 4001, Australia.
Tel: +61 7 3864 2645
Fax: +61 7 3864 1811
|Keywords:||practitioners, public relations, Effective Evaluation|
|Subjects:||Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000)|
|Divisions:||Current > QUT Faculties and Divisions > QUT Business School|
|Copyright Owner:||Copyright 2006 Budapest Open Access Initiative|
|Copyright Statement:||The authors of this article have elected, in the
interests of open dissemination of scholarly
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access format. This means that, in accordance
with the Budapest Open Access Initiative,
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|Deposited On:||17 Jul 2007 00:00|
|Last Modified:||29 Feb 2012 13:18|
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