Ticking the box and closing the loop: Can dialogue be mandated?

Lane, Anne B. (2015) Ticking the box and closing the loop: Can dialogue be mandated? In Annual Conference of the International Communication Association, 25-28 May 2015, San Juan, Puerto Rico. (Unpublished)


Dialogue is a spontaneous, free-flowing, and untrammeled form of two-way communication between participants who respect, trust, and empathize with each other. Its ethical superiority and effectiveness in bringing participants together mean it is an important aspect of organizational responses to increasingly-empowered stakeholders. But what happens when dialogue is legally mandated between participants who view each other as a problem, if not actually the enemy? When dialogue is perceived as a contest with the winner securing the prize of dictating organizational behavior? Is this – can this ever be – dialogue? Sometimes what happens in the name of dialogue is far from dialogic, and ‘dialogue’ is reduced to ticking a box on a form, or closing a communication loop. This challenges those very characteristics that are the basis of dialogue’s claim to superiority. This conclusion demonstrates the need for a radical reconsideration of both the theory and practice of dialogue in public relations.

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ID Code: 87076
Item Type: Conference Paper
Refereed: Yes
Additional URLs:
Keywords: Dialogue, Public relations, Ticking the box, Closing the loop
Subjects: Australian and New Zealand Standard Research Classification > LANGUAGES COMMUNICATION AND CULTURE (200000) > COMMUNICATION AND MEDIA STUDIES (200100) > Organisational Interpersonal and Intercultural Communication (200105)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Advertising, Marketing & Public Relations
Copyright Owner: Copyright 2015 [please consult the author]
Deposited On: 02 Sep 2015 03:05
Last Modified: 02 Sep 2015 03:05

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