Client learning and the performance of collaborative infrastructure projects

Manley, Karen & Chen, Le (2015) Client learning and the performance of collaborative infrastructure projects. In Ejdys, Joanna, Chua, David, & Smallwood, John (Eds.) The Proceedings of the 6th International Conference on Engineering, Project, and Production Management (EPPM2015), Griffith School of Engineering, Griffith University, Surfers Paradise Marriott Resort & Spa, Gold Coast, Queensland, Australia, pp. 508-517.

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Australia is a leading user of collaborative procurement methods, which are used to deliver large and complex infrastructure projects. Project alliances, Early Contractor Involvement (ECI), and partnering are typical examples of collaborative procurement models. In order to increase procurement effectiveness and value for money (VfM), clients have adopted various learning strategies for new contract development. However client learning strategies and behaviours have not been systematically analysed before. Therefore, the current paper undertakes a literature review addressing the research question “How can client learning capabilities be effectively understood?”.

From the resource-based and dynamic capability perspectives, this paper proposes that the collaborative learning capability (CLC) of clients drives procurement model evolution. Learning routines underpinning CLC carry out exploratory, transformative and exploitative learning phases associated with collaborative project delivery. This learning improves operating routines, and ultimately performance. The conceptualization of CLC and the three sequential learning phases is used to analyse the evidence in the construction management literature. The main contribution of this study is the presentation of a theoretical foundation for future empirical studies to unveil effective learning strategies, which help clients to improve the performance of collaborative projects in the dynamic infrastructure market.

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ID Code: 87306
Item Type: Conference Paper
Refereed: Yes
Additional URLs:
Keywords: Absorptive capacity, Dynamic capabilities, Collaborative projects, Value for money, Project performance Infrastructure, Learning routines
ISBN: 9781922216762
Subjects: Australian and New Zealand Standard Research Classification > BUILT ENVIRONMENT AND DESIGN (120000) > BUILDING (120200) > Building Construction Management and Project Planning (120201)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Business Information Management (incl. Records Knowledge and Information Management and Intelligence) (150301)
Divisions: Current > Schools > School of Civil Engineering & Built Environment
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2015 Association of Engineering, Project, and Production Management (EPPM-Association)
Deposited On: 08 Sep 2015 01:57
Last Modified: 06 Sep 2016 23:05

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