A configurable airport reference model for passenger facilitation

Mazhar, Samia (2015) A configurable airport reference model for passenger facilitation. Professional Doctorate thesis, Queensland University of Technology.


The air transport industry is a complex environment facing many challenges while coping with changing global imperatives. International airport passenger facilitation is a part of the socio-technical system where these challenges manifest, impacting businesses in terms of time, cost and quality. This research inductively develops an extensible configurable reference model by capturing and merging the cross-organisational facilitation process from five Australian airports. The reference model can be filtered according to the contextual needs of airport users to inform relevant and accurate business process design. The domain and methodological contributions constitute the first reported application of questionnaire-based configurability to airport processes.

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101 since deposited on 13 Oct 2015
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ID Code: 87436
Item Type: QUT Thesis (Professional Doctorate)
Supervisor: Rosemann, Michael & Wu, Paul
Keywords: Business Process Management, Airport passenger facilitation/flow, Configurable reference model, BPMN, Space-sensitive process model, Process merging, Contextual factors, Process configuration
Divisions: Current > Schools > School of Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Institution: Queensland University of Technology
Deposited On: 13 Oct 2015 06:21
Last Modified: 13 Oct 2015 06:24

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