Prevalence and consequences of negative workplace cyber communications in the Australian public sector

Lawrence, Felicity J. (2015) Prevalence and consequences of negative workplace cyber communications in the Australian public sector. PhD thesis, Queensland University of Technology.


This research studied the prevalence and impact of workplace cyberbullying as perceived by public servants working in government organisations across Australia. Using Social Information Processing theory, this research found employees reported task- and person-related cyberbullying that was associated with increased workplace stress, diminished job satisfaction and performance, and reduced confidence in their organisations' anti-bullying intervention and protection strategies. Furthermore, workplace cyberbullying can create a concealed, online work culture that undermines employee and organisational productivity. These results are significant for employers' duty-of-care obligations, and represent a cogent argument for improved workplace cultures in support to Australia's future organisational and economic performance.

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188 since deposited on 12 Nov 2015
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ID Code: 88058
Item Type: QUT Thesis (PhD)
Supervisor: Bahr, Nanette & Farrell, Ann
Keywords: Cyberbullying, Workplace cyberbullying, Online workplace bullying, Bullying at work, Job performance, Job satisfaction, Workplace stress, Organisational culture, Social Information Processing Theory, Workplace bullying
Divisions: Current > Research Centres > Office of Education Research
Current > QUT Faculties and Divisions > Faculty of Education
Institution: Queensland University of Technology
Deposited On: 12 Nov 2015 23:24
Last Modified: 21 Mar 2016 04:41

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