Prevalence and consequences of negative workplace cyber communications in the Australian public sector
Lawrence, Felicity J. (2015) Prevalence and consequences of negative workplace cyber communications in the Australian public sector. PhD thesis, Queensland University of Technology.
This research studied the prevalence and impact of workplace cyberbullying as perceived by public servants working in government organisations across Australia. Using Social Information Processing theory, this research found employees reported task- and person-related cyberbullying that was associated with increased workplace stress, diminished job satisfaction and performance, and reduced confidence in their organisations' anti-bullying intervention and protection strategies. Furthermore, workplace cyberbullying can create a concealed, online work culture that undermines employee and organisational productivity. These results are significant for employers' duty-of-care obligations, and represent a cogent argument for improved workplace cultures in support to Australia's future organisational and economic performance.
Impact and interest:
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|Item Type:||QUT Thesis (PhD)|
|Supervisor:||Bahr, Nanette & Farrell, Ann|
|Keywords:||Cyberbullying, Workplace cyberbullying, Online workplace bullying, Bullying at work, Job performance, Job satisfaction, Workplace stress, Organisational culture, Social Information Processing Theory, Workplace bullying|
|Divisions:||Current > Research Centres > Office of Education Research
Current > QUT Faculties and Divisions > Faculty of Education
|Institution:||Queensland University of Technology|
|Deposited On:||12 Nov 2015 23:24|
|Last Modified:||21 Mar 2016 04:41|
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