Motivation and behavioural patterns of students accessing a peer-facilitated support for learning program

Sankupellay, Mangalam, Niesel, Christoph, Medland, Richard C., & Mealy, Erica (2015) Motivation and behavioural patterns of students accessing a peer-facilitated support for learning program. In The Australasian PASS and Peer Learning Conference, 29-30 September 2015, Melbourne, Vic.


This paper describes the development and use of personas, a Human Computer Interaction (HCI) research methodology, within the STIMulate peer learning program, in order to better understand student behaviour patterns and motivations. STIMulate is a support for learning program at the Queensland University of Technology (QUT) in Brisbane, Australia. The program provides assistance in mathematics, science and information technology (IT) for course work students. A STIMulate space is provided for students to study and obtain one-on-one assistance from Peer Learning Facilitators (PLFs), who are experienced students that have excelled in relevant subject areas. This paper describes personas – archetypal users - that represent the motivations and behavioural patterns of students that utilise STIMulate (particularly the IT stream). The personas were developed based on interviews with PLFs, and subsequently validated by a PLF focus group. Seven different personas were developed. The personas enable us to better understand the characteristics of the students utilising the STIMulate program. The research provides a clearer picture of visiting student motivations and behavioural patterns. This has helped us identify gaps in the services provided, and be more aware of our assumptions about students. The personas have been deployed in PLF training programs, to help PLFs provide a better service to the students. The research findings suggest further study on the resonances between some students and PLFs, which we would like to better elicit.

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ID Code: 88898
Item Type: Conference Paper
Refereed: Yes
Additional URLs:
Keywords: Persona, Computer Human Interaction, Support for Learning, Peer-Facilitation, HERN
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000)
Australian and New Zealand Standard Research Classification > EDUCATION (130000)
Divisions: Current > Schools > School of Electrical Engineering & Computer Science
Current > Schools > School of Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2015 [Please consult the author]
Deposited On: 09 Oct 2015 01:27
Last Modified: 31 Jan 2017 00:40

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