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Measuring enterprise systems success : A preliminary model

Sedera, Darshana, Gable, Guy G., & Chan, Taizan (2003) Measuring enterprise systems success : A preliminary model. In 9th Americas Conference on Information Systems, 4-6 August, Tampa, Florida.

Abstract

The business value of Enterprise Systems (ES), and in general large software implementations, has been extensively debated in both the popular press and in the academic literature for over three decades. Organizations have invested heavily in Enterprise Systems (and related infrastructure), presumably expecting positive outcomes to the organization. Some studies have reported large productivity improvements and substantial benefits from Enterprise Systems, while others have reported that Enterprise Systems have not had any bottom-line improvements. This paper discusses preliminary findings from a study of evaluating ES success in 27 organizations in Queensland, Australia. Two surveys, an exploratory survey followed by a confirmatory survey, were conducted and data from four hundred and fifty four respondents was analyzed. An a priori model of ES success with five constructs and forty-two sub-constructs was tested. Validation of the model constructs through exploratory factor analysis identified four dimensions of ES success.

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ID Code: 8896
Item Type: Conference Paper
Additional Information: For more information, please refer to the conference's website (see hypertext link) or contact the author. Author contact details: t.chan@qut.edu.au
Additional URLs:
Keywords: Enterprise systems, enterprise resource planning, ES success
ISBN: 9703107400 ; 9703106218
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems Theory (080611)
Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Interorganisational Information Systems and Web Services (080612)
Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Conceptual Modelling (080603)
Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Computer-Human Interaction (080602)
Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems Management (080609)
Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems Organisation (080610)
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Past > Schools > School of Information Systems
Copyright Owner: Copyright 2003 The Authors
Deposited On: 07 Aug 2007
Last Modified: 29 Feb 2012 23:00

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