A factor and structural equation analysis of the Enterprise Systems success measurement model

Abstract

Despite the optimistic motives, many Enterprise Systems projects have reported nil or detrimental impacts. Understanding the dimensionality of ES success, the theoretical considerations and the development of a standardized instrument to gauge the level of success are critical in ES evaluations. In an attempt to increase the validity of conclusions of ES assessment studies, survey instrument design should follow a rigorous and scientific procedure. The study reported in this research completes the research cycle for developing a standardized instrument by (1) completing an exploratory study that develop hypothesized measurement model and a survey via the analysis of empirical data from a referent population and (2) a subsequent confirmatory study to test the validity and the reliability of the hypothesized measurement model against new empirical data.