Controlling routine front line service workers: an Australian retail supermarket case
Price, Robin A. (2016) Controlling routine front line service workers: an Australian retail supermarket case. Work, Employment and Society, 30(6), pp. 915-931.
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Food retail is known for its use of flexible labour and for the centralisation of functions at head office, resulting in a reduction of managerial autonomy at store level. This article employs a typology of controls developed from labour process scholarship to explore how retail managers negotiate the control of their predominantly part-time workforce. Using an Australian supermarket chain as a case, and mixed methods, the article demonstrates that supermarkets use a multiplicity of forms of control across their workforce. For front line service workers, the article identifies a new configuration of controls which intersects with employment status and acts differentially for checkout operators on different employment contracts.
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|Item Type:||Journal Article|
|Keywords:||Checkouts, Flexible Labour, Labour Process, Part-time Work, Retail Supermarkets|
|Subjects:||Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Human Resources Management (150305)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Industrial Relations (150306)
|Divisions:||Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Management
|Deposited On:||15 Oct 2015 23:38|
|Last Modified:||30 Dec 2016 19:56|
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