Relationships between user experience and intuitiveness of visual and physical interactions

Swann, Levi, Popovic, Vesna, Thompson, Helen, Blackler, Alethea, & Kraal, Ben (2015) Relationships between user experience and intuitiveness of visual and physical interactions. In Proceedings of the 6th IASDR (The International Association of Societies of Design Research Congress), IASDR (The International Association of Societies of Design Research), Brisbane, Australia, pp. 1900-1916.

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Abstract

This paper investigates the effects of experience on the intuitiveness of physical and visual interactions performed by airport security screeners. Using portable eye tracking glasses, 40 security screeners were observed in the field as they performed search, examination and interface interactions during airport security x-ray screening. Data from semi structured interviews was used to further explore the nature of visual and physical interactions.

Results show there are positive relationships between experience and the intuitiveness of visual and physical interactions performed by security screeners. As experience is gained, security screeners are found to perform search, examination and interface interactions more intuitively. In addition to experience, results suggest that intuitiveness is affected by the nature and modality of activities performed. This inference was made based on the dominant processing styles associated with search and examination activities.

The paper concludes by discussing the implications that this research has for the design of visual and physical interfaces. We recommend designing interfaces that build on users’ already established intuitive processes, and that reduce the cognitive load incurred during transitions between visual and physical interactions.

Impact and interest:

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ID Code: 89398
Item Type: Conference Paper
Refereed: Yes
Additional URLs:
Keywords: Intuition, Airport Security Screening, Eye-Tracking, Intuitive Interaction, Intuitive Expertise
ISBN: 978-0-646-94318-3
Divisions: Current > Schools > School of Design
Current > QUT Faculties and Divisions > Creative Industries Faculty
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Past > Schools > Mathematical Sciences
Funding:
Copyright Owner: Copyright 2015 [please consult the authors]
Deposited On: 22 Oct 2015 23:56
Last Modified: 15 Feb 2016 07:01

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