Leveraging of software as a service by small and medium enterprises: Information systems capabilities and organisational complementarities
Venkatachalam, Nagarajan (2015) Leveraging of software as a service by small and medium enterprises: Information systems capabilities and organisational complementarities. PhD thesis, Queensland University of Technology.
This research explored how small and medium enterprises can achieve success with software as a service (SaaS) applications from cloud. Based upon an empirical investigation of six growth oriented and early technology adopting small and medium enterprises, this study proposes a SaaS for small and medium enterprise success model with two approaches: one for basic and one for advanced benefits. The basic model explains the effective use of SaaS for achieving informational and transactional benefits. The advanced model explains the enhanced use of software as a service for achieving strategic and transformational benefits. Both models explicate the information systems capabilities and organizational complementarities needed for achieving success with SaaS.
Impact and interest:
Citation counts are sourced monthly from and citation databases.
These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.
Citations counts from theindexing service can be viewed at the linked Google Scholar™ search.
Full-text downloads displays the total number of times this work’s files (e.g., a PDF) have been downloaded from QUT ePrints as well as the number of downloads in the previous 365 days. The count includes downloads for all files if a work has more than one.
|Item Type:||QUT Thesis (PhD)|
|Supervisor:||Fielt, Erwin, Rosemann, Michael, & Mathews, Shane|
|Keywords:||Software as a Service, Small and Medium Enterprises, Information Systems Capabilities, Organisational Complementarities, Success, Use, Benefits, Intermediaries, Resource Based View (RBV), Dynamic Capabilities (DCT)|
|Divisions:||Current > Schools > School of Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
|Institution:||Queensland University of Technology|
|Deposited On:||16 Dec 2015 02:17|
|Last Modified:||16 Dec 2015 02:17|
Repository Staff Only: item control page