Leveraging of software as a service by small and medium enterprises: Information systems capabilities and organisational complementarities

Venkatachalam, Nagarajan (2015) Leveraging of software as a service by small and medium enterprises: Information systems capabilities and organisational complementarities. PhD thesis, Queensland University of Technology.


This research explored how small and medium enterprises can achieve success with software as a service (SaaS) applications from cloud. Based upon an empirical investigation of six growth oriented and early technology adopting small and medium enterprises, this study proposes a SaaS for small and medium enterprise success model with two approaches: one for basic and one for advanced benefits. The basic model explains the effective use of SaaS for achieving informational and transactional benefits. The advanced model explains the enhanced use of software as a service for achieving strategic and transformational benefits. Both models explicate the information systems capabilities and organizational complementarities needed for achieving success with SaaS.

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44 since deposited on 16 Dec 2015
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ID Code: 89740
Item Type: QUT Thesis (PhD)
Supervisor: Fielt, Erwin, Rosemann, Michael, & Mathews, Shane
Keywords: Software as a Service, Small and Medium Enterprises, Information Systems Capabilities, Organisational Complementarities, Success, Use, Benefits, Intermediaries, Resource Based View (RBV), Dynamic Capabilities (DCT)
Divisions: Current > Schools > School of Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Institution: Queensland University of Technology
Deposited On: 16 Dec 2015 02:17
Last Modified: 16 Dec 2015 02:17

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