More than just food: Field visits to an emergency relief centre

Vyas, Dhaval, Snow, Stephen, & Mallet, Miranda (2015) More than just food: Field visits to an emergency relief centre. In Proceedings of 27th Australian Conference on Human-Computer Interaction, ACM, Melbourne, VIC.

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Emergency relief centres provide financial, housing, food and other types of support to families and individuals who experience financial hardship. These centres are non-profit, often government supported organizations that rely on the help of their volunteers and social workers. This paper reports on our preliminary findings from field visits to one such centre called Communify, in the inner west of Brisbane, Australia. Communify runs an emergency food relief facility for people who find themselves in a crisis or temporarily unable to afford groceries. Over a period of five months, we did several field visits to the centre and carried out 21 short in-situ interviews, with a mix of Communify clients and volunteers. Our results shed light on people’s experiences of financial hardship and their interactions with the emergency relief centre. In particular, issues related to their perceived values and stigmas associated with their experiences are highlighted in our findings. We identify opportunities for design that can empower people struggling with financial hardship.

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ID Code: 90106
Item Type: Conference Paper
Refereed: Yes
Additional URLs:
Keywords: Emergency Relief, Design, HCI, Financial Hardship
ISBN: 9781450336734
Divisions: Current > Schools > School of Electrical Engineering & Computer Science
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2015 ACM
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Deposited On: 10 Nov 2015 23:49
Last Modified: 16 Dec 2015 18:28

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