Understanding the use of a bug tracking system in a global software development setup

Vyas, Dhaval, Capel, Tara, Tank, Deven, & Shepherd, David (2015) Understanding the use of a bug tracking system in a global software development setup. In Proceedings of 27th Australian Conference on Human-Computer Interaction, ACM, Melbourne, VIC.

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Bug fixing is a highly cooperative work activity where developers, testers, product managers and other stake-holders collaborate using a bug tracking system. In the context of Global Software Development (GSD), where software development is distributed across different geographical locations, we focus on understanding the role of bug trackers in supporting software bug fixing activities. We carried out a small-scale ethnographic fieldwork in a software product team distributed between Finland and India at a multinational engineering company. Using semi-structured interviews and in-situ observations of 16 bug cases, we show that the bug tracker 1) supported information needs of different stake holder, 2) established common-ground, and 3) reinforced issues related to ownership, performance and power. Consequently, we provide implications for design around these findings.

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ID Code: 90121
Item Type: Conference Paper
Refereed: Yes
Additional URLs:
Keywords: CSCW, Bug trackers, Software Development, Design
ISBN: 9781450336734
Divisions: Current > Schools > School of Electrical Engineering & Computer Science
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2015 ACM
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Deposited On: 10 Nov 2015 23:39
Last Modified: 16 Dec 2015 05:53

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