Exploring aged care business models: A typological study

Nusem, Erez, Wrigley, Cara, & Matthews, Judy (2017) Exploring aged care business models: A typological study. Ageing and Society, 37(2), pp. 386-409.

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Australian providers of aged care are facing a rapidly ageing population and growth in demand for services. Beyond a sheer increase in consumers and major regulatory changes from Federal Government, many customers are becoming progressively discontented with a medically dominated model of care provision. This period of turbulence presents an opportunity for new entrants and forward-thinking organisations to disrupt the market by designing a more compelling value offering. Under this line of inquiry, the researchers conducted a qualitative content analysis study of over 37 Australian aged care organisations, clustering providers into six business model typologies. The study revealed that providers of aged care are becoming increasingly aware of emerging customer needs, and, in addressing these needs, are seeking to establish innovative models of care provision. This paper therefore presents a future model of care, along with implications for practice and policy.

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ID Code: 90237
Item Type: Journal Article
Refereed: Yes
Keywords: ageing population, business model, value proposition, healthy ageing, healthy life expectancy
DOI: 10.1017/S0144686X15001257
ISSN: 1469-1779
Subjects: Australian and New Zealand Standard Research Classification > BUILT ENVIRONMENT AND DESIGN (120000) > DESIGN PRACTICE AND MANAGEMENT (120300) > Design Innovation (120302)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > QUT Faculties and Divisions > Creative Industries Faculty
Copyright Owner: 2015 Cambridge University Press
Copyright Statement: This is a work of the U.S. Government and is not subject to copyright protection in the United States.
Deposited On: 16 Nov 2015 00:17
Last Modified: 21 Jun 2017 23:29

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