Exploring aged care business models : A typological study

Nusem, Erez, Wrigley, Cara, & Matthews, Judy (2016) Exploring aged care business models : A typological study. Ageing and Society, Online(Online), pp. 1-24.

View at publisher

Abstract

Australian providers of aged care are facing a rapidly ageing population and growth in demand for services. Beyond a sheer increase in consumers and major regulatory changes from Federal Government, many customers are becoming progressively discontented with a medically dominated model of care provision. This period of turbulence presents an opportunity for new entrants and forward-thinking organisations to disrupt the market by designing a more compelling value offering. Under this line of inquiry, the researchers conducted a qualitative content analysis study of over 37 Australian aged care organisations, clustering providers into six business model typologies. The study revealed that providers of aged care are becoming increasingly aware of emerging customer needs, and, in addressing these needs, are seeking to establish innovative models of care provision. This paper therefore presents a future model of care, along with implications for practice and policy.

Impact and interest:

0 citations in Scopus
Search Google Scholar™

Citation counts are sourced monthly from Scopus and Web of Science® citation databases.

These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.

Citations counts from the Google Scholar™ indexing service can be viewed at the linked Google Scholar™ search.

ID Code: 90237
Item Type: Journal Article
Refereed: Yes
Keywords: ageing population, business model, value proposition, healthy ageing, healthy life expectancy
DOI: 10.1017/S0144686X15001257
ISSN: 1469-1779
Subjects: Australian and New Zealand Standard Research Classification > BUILT ENVIRONMENT AND DESIGN (120000) > DESIGN PRACTICE AND MANAGEMENT (120300) > Design Innovation (120302)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Design
Current > QUT Faculties and Divisions > Creative Industries Faculty
Current > Schools > School of Management
Copyright Owner: © Cambridge University Press 2015
Copyright Statement: This is a work of the U.S. Government and is not subject to copyright protection in the United States.
Deposited On: 16 Nov 2015 00:17
Last Modified: 29 Nov 2016 02:22

Export: EndNote | Dublin Core | BibTeX

Repository Staff Only: item control page