Support Frameworks for the Use of Social Media by Emergency Management Organisations
Flew, Terry, Bruns, Axel, Burgess, Jean, Ben-Harush, Orit, Potter, Emma, & Newton, Judith (2015) Support Frameworks for the Use of Social Media by Emergency Management Organisations. Queensland University of Technology Digital Media Research Centre, Brisbane, Qld.
Social media platforms such as Facebook and Twitter are now widely recognised as playing an increasingly important role in the dissemination of information during crisis events. They are used by emergency management organisations as well as by the public to share information and advice. However, the official use of social media for crisis communication within emergency management organisations is still relatively new and ad hoc, rather than being systematically embedded within or effectively coordinated across agencies. This policy report suggests a more effectively coordinated approach to leverage social media use, involving stronger networking between social media staff within emergency management organisations. This could be realised by establishing a national network of social media practitioners managed by the Australia-New Zealand Emergency Management Committee (ANZEMC), reinforced by a Federal government task force that promotes further policy initiatives in this space.
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|Keywords:||Crisis Communication, Social Media, Policy Frameworks, Emergency Management Organisations|
|Divisions:||Current > Research Centres > Digital Media Research Centre
Current > QUT Faculties and Divisions > Creative Industries Faculty
Current > Schools > School of Media, Entertainment & Creative Arts
|Copyright Owner:||Copyright 2015 QUT Digital Media Research Centre|
|Deposited On:||17 Nov 2015 22:33|
|Last Modified:||09 Mar 2016 02:27|
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