Support Frameworks for the Use of Social Media by Emergency Management Organisations

Flew, Terry, Bruns, Axel, Burgess, Jean, Ben-Harush, Orit, Potter, Emma, & Newton, Judith (2015) Support Frameworks for the Use of Social Media by Emergency Management Organisations. Queensland University of Technology Digital Media Research Centre, Brisbane, Qld.

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Social media platforms such as Facebook and Twitter are now widely recognised as playing an increasingly important role in the dissemination of information during crisis events. They are used by emergency management organisations as well as by the public to share information and advice. However, the official use of social media for crisis communication within emergency management organisations is still relatively new and ad hoc, rather than being systematically embedded within or effectively coordinated across agencies. This policy report suggests a more effectively coordinated approach to leverage social media use, involving stronger networking between social media staff within emergency management organisations. This could be realised by establishing a national network of social media practitioners managed by the Australia-New Zealand Emergency Management Committee (ANZEMC), reinforced by a Federal government task force that promotes further policy initiatives in this space.

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ID Code: 90414
Item Type: Report
Refereed: No
Keywords: Crisis Communication, Social Media, Policy Frameworks, Emergency Management Organisations
ISBN: 9780646947686
Divisions: Current > Research Centres > Digital Media Research Centre
Current > QUT Faculties and Divisions > Creative Industries Faculty
Past > Schools > School of Media, Entertainment & Creative Arts
Copyright Owner: Copyright 2015 QUT Digital Media Research Centre
Deposited On: 17 Nov 2015 22:33
Last Modified: 08 Mar 2017 22:13

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