Responding to changing student expectations

Coaldrake, Peter (2001) Responding to changing student expectations. Higher Education Management, 13(2), pp. 75-92.

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Abstract

Mass higher education systems deal with an increasingly diverse and demanding student population. Student expectations of quality, service and value for money are rising as they take on an ever greater share of the burden of financing higher education, while new for-profit providers of higher education are emerging to cater for particular student groups, notably those already in paid employment. The positioning of students as clients, customers or stakeholders has been a long-standing source of contention in higher education, as has the emergence of management responses which reflect these changing positions. The OECD Programme on Institutional Management in Higher Education chose to develop a project to provide institutions with a range of information on the management implications of changing student expectations. The relevant issues and initial steps in the IMHE project are outlined in this paper.

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ID Code: 9064
Item Type: Journal Article
Refereed: Yes
Additional URLs:
Keywords: HERN
ISSN: 1609-6924
Subjects: Australian and New Zealand Standard Research Classification > EDUCATION (130000) > SPECIALIST STUDIES IN EDUCATION (130300)
Australian and New Zealand Standard Research Classification > EDUCATION (130000)
Divisions: Current > QUT Faculties and Divisions > Chancellery
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2001 OECD
Deposited On: 20 Aug 2007
Last Modified: 24 Feb 2015 14:27

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