No Wrong Door: The Salvation Army Doorways Case Management Service

Marston, Greg, Davidson, Danielle, Mays, Jennifer, & Johnson-Abdelmalik, Jeffrey (2015) No Wrong Door: The Salvation Army Doorways Case Management Service. Queensland University of Technology and The Salvation Army, Brisbane, QLD.



The primary aim of the evaluation project was to determine the impact of The Salvation Army Doorways case management model in relation to client satisfaction and meeting client needs. Specifically, the project sought to:

• Provide an overview of structural barriers confronting individuals who are entrenched in enduring poverty;

• Provide an overview of the specific issues encountered by individuals, including insight into personal challenges, hopes and dreams;

• Analyse the effectiveness of Doorways interventions, specifically:

o How important is the relationship with staff at the Doorways centre?

o What skills and knowledge do staff need?

o What Doorways activities are the most successful in breaking the cycle of poverty?

o How important are community connections?

• Provide information to The Salvation Army on what works well in Doorways and how Doorways might be improved or enhanced.

Impact and interest:

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56 since deposited on 02 Dec 2015
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ID Code: 90937
Item Type: Report
Refereed: No
Keywords: poverty, case management
Divisions: Current > QUT Faculties and Divisions > Faculty of Health
Current > Institutes > Institute of Health and Biomedical Innovation
Current > Schools > School of Public Health & Social Work
Copyright Owner: Copyright 2015 Queensland University of Technology
Deposited On: 02 Dec 2015 00:14
Last Modified: 02 Dec 2015 23:10

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