Public trust in Australian charities: Accounting for cause and effect

Furneaux, Craig W. & Wymer, Walter (2015) Public trust in Australian charities: Accounting for cause and effect. Third Sector Review, 21(2), pp. 99-127.

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This paper reports on a study of the key determinants of public trust in charitable organisations, using survey data commissioned by the Australian Charities and Not-for-profits Commission. Data analysis used partial least squares structural equation modelling to examine both antecedents of trust and the influence of trust on charitable donative intentions. We found that people tend to trust charities with which they are familiar, and which are transparent in their reporting. Organisational size, importance, reputation and national significant were also antecedents of trust. People are more likely to volunteer or donate to charities they trust. The practical implications of this are that charities seeking to enhance their volunteer and donation base should pay attention to their marketing, reputation and disclosure activities, as well as to doing good work on an ongoing basis in the community. Theoretically, the implications are that transparency and reputation do not result directly in donations and volunteering, but they do create trust, and it is trust which then leads to donations and volunteering.

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ID Code: 91136
Item Type: Journal Article
Refereed: Yes
Additional Information: Special Issue - 2014 ANZTSR Conference - Resilience, Change and the Third Sector
Keywords: Charity trust, public trust, donor, volunteer
ISSN: 1323-9163
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300)
Divisions: Current > Research Centres > Australian Centre for Philanthropy and Nonprofit Studies
Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Accountancy
Deposited On: 07 Mar 2016 23:06
Last Modified: 08 Mar 2016 21:15

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