Where do consumers draw the line? Factors informing perceptions and justifications of deviant consumer behaviour

Dootson, Paula, Johnston, Kim A., Beatson, Amanda T., & Lings, Ian (2016) Where do consumers draw the line? Factors informing perceptions and justifications of deviant consumer behaviour. Journal of Marketing Management, 32(7-8), pp. 750-776.

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Deviant consumer behaviour in the marketplace is an ongoing problem causing harm to the organisation, employees, and other consumers. To address this problem, this study explores consumer perceptions of right and wrong using the novel concept of a deviance threshold – the mental line in the sand dictating right and wrong. Using consumer-based interviews with a card-sort activity, findings supported and extended dimensions proposed to explain why some behaviours are perceived as more serious or unethical than others. Moreover, why specific neutralisation techniques are used and how they affect categorisations of behaviours within an individual’s deviance threshold is explained. This study offers alternative strategies tailored to challenging consumer justifications to curb deviance. Implications support abandoning the universal approach to deterrence.

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ID Code: 91385
Item Type: Journal Article
Refereed: Yes
Keywords: consumer behaviour, deviant behaviour, deviance threshold, deterrence, marketing, neutralisation, risk, moral, qualitative
DOI: 10.1080/0267257X.2015.1131734
ISSN: 1472-1376
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Advertising, Marketing & Public Relations
Copyright Owner: Copyright 2016 Westburn Publishers Ltd.
Deposited On: 21 Jan 2016 22:56
Last Modified: 18 May 2016 15:12

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