Building personas of students accessing a peer-facilitated support for learning program

Sankupellay, Mangalam, Mealy, Erica, Niesel, Christoph, & Medland, Richard (2015) Building personas of students accessing a peer-facilitated support for learning program. In OzCHI '15 Proceedings of the Annual Meeting of the Australian Special Interest Group for Computer Human Interaction, ACM, Melbourne, VIC, pp. 412-416.

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The modern student represents a change from the traditional learner. More than ever before, additional resources are available online and yet personalised learning and peer-assistance programs are becoming an essential part of tertiary education delivery. This paper presents the first stage in a user-centred design approach to the analysis of the completeness and efficacy of such a personalised, peer-based support for learning program. This approach used an iterative design methodology based on contextual interview, workshops and focus groups to develop personas representing students visiting the program. Initial uses of these developed personas have included training of new personnel as well as the evaluation of the program. Overall the use of this user-centred approach and iterative persona development methodology has yielded an invaluable resource for the design of support for learning programs across the higher education industry within Australia and beyond.

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ID Code: 91435
Item Type: Conference Paper
Refereed: Yes
Additional URLs:
Keywords: User-Centred Design, Iterative Design, Persona, Higher Education, Support for Learning
DOI: 10.1145/2838739.2838831
ISBN: 9781450336734
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Computer-Human Interaction (080602)
Divisions: Current > Schools > School of Electrical Engineering & Computer Science
Current > Schools > School of Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright is held by the owner/author(s). Publication rights licensed to ACM.
Deposited On: 21 Dec 2015 23:17
Last Modified: 08 Jan 2016 16:31

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