Integrated lean six sigma approach for patient flow improvement in hospital emergency department

Al Owad, Ali Mohammad Medawi (2016) Integrated lean six sigma approach for patient flow improvement in hospital emergency department. PhD thesis, Queensland University of Technology.


This research aims to develop an Integrated Lean Six Sigma approach to investigate and resolve the patient flow problems in hospital emergency departments. It was proposed that the voice of the customer and the voice of the process should be considered simultaneously to investigate the current process of patient flow. Statistical analysis, visual process mapping with A3 problem solving sheet, and cause and effect diagrams have been used to identify the major patient flow issues. This research found that engaged frontline workers, long-term leadership obligation, an understanding of patients' requirements and the implementation of a systematic integration of lean strategies could continuously improve patient flow, health care service and growth in the emergency departments.

Impact and interest:

1 citations in Web of Science®
Search Google Scholar™

Citation counts are sourced monthly from Scopus and Web of Science® citation databases.

These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.

Citations counts from the Google Scholar™ indexing service can be viewed at the linked Google Scholar™ search.

Full-text downloads:

18 since deposited on 22 Mar 2016
15 in the past twelve months

Full-text downloads displays the total number of times this work’s files (e.g., a PDF) have been downloaded from QUT ePrints as well as the number of downloads in the previous 365 days. The count includes downloads for all files if a work has more than one.

ID Code: 91657
Item Type: QUT Thesis (PhD)
Supervisor: Karim, Azharul & Ma, Lin
Additional Information: The Faculty has granted an embargo until 14th December 2016.
Keywords: Emergency Department, Integrated Lean Strategy, Lean healthcare, Patient Flow Problems, Voice of Process, Voice of Customer
Divisions: Current > Schools > School of Chemistry, Physics & Mechanical Engineering
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Institution: Queensland University of Technology
Deposited On: 22 Mar 2016 02:26
Last Modified: 14 Dec 2016 14:00

Export: EndNote | Dublin Core | BibTeX

Repository Staff Only: item control page