Realisation of cost-informed process support within the YAWL workflow environment

Adams, Michael J., Wynn, Moe T., Ouyang, Chun, & ter Hofstede, Arthur H.M. (2015) Realisation of cost-informed process support within the YAWL workflow environment. In Bae, Joonsoo, Suriadi, Suriadi, & Wen, Lijie (Eds.) Third Asia Pacific Conference on Business Process Management, AP-BPM 2015. Series of Lecture Notes in Business Information Processing (LNBIP), Springer, Busan, South Korea, pp. 3-18.

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Organisations are always focussed on ensuring that their business operations are performed in the most cost-effective manner, and that processes are responsive to ever-changing cost pressures. In many organisations, however, strategic cost-based decisions at the managerial level are not directly or quickly translatable to process-level operational support. A primary reason for this disconnect is the limited system-based support for cost-informed decisions at the process-operational level in real time. In this paper, we describe the different ways in which a workflow management system can support process-related decisions, guided by cost-informed considerations at the operational level, during execution. As a result, cost information is elevated from its non-functional attribute role to a first-class, fully functional process perspective. The paper defines success criteria that a WfMS should meet to provide such support, and discusses a reference implementation within the YAWL workflow environment that demonstrates how the various types of cost-informed decision rules are supported, using an illustrative example.

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ID Code: 91751
Item Type: Conference Paper
Refereed: Yes
Keywords: Cost-informed process enactment, workflow management, Yet Another Workflow Language (YAWL)
DOI: 10.1007/978-3-319-19509-4_1
ISBN: 9783319195087
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600)
Divisions: Past > Schools > Information Systems
Current > Schools > School of Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Facilities: Science and Engineering Centre
Deposited On: 12 Jan 2016 03:10
Last Modified: 13 Jan 2016 04:04

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