The Importance and Place of Neuroticism in Predicting Burnout in Employment Service Case Managers

Goddard, Richard, Patton, Wendy A., & Creed, Peter (2004) The Importance and Place of Neuroticism in Predicting Burnout in Employment Service Case Managers. Journal of Applied Social Psychology, 34(2), pp. 282-296.

View at publisher


This study investigated the ability of neuroticism to explain variance in burnout scores obtained from a sample of Australian case managers who work with individuals experiencing unemployment. Using a longitudinal survey methodology, 70 case managers completed the Maslach Burnout Inventory (MBI; Maslach, Jackson, & Leiter, 1996) on 2 occasions. Case managers also completed the Work Environment Scale (Moos, 1994) and the short form of the revised Eysenck Personality Questionnaire (Eysenck & Eysenck, 1991) on the first occasion. In a series of hierarchical regression analyses, neuroticism added significantly to the explanation of variance in all 3 MBI subscales after summary scores describing work stress and work relationships had been entered at an earlier step. An investigation of whether emotional exhaustion mediated the influence of neuroticism on depersonalization found that emotional exhaustion satisfied the criteria for complete mediation.

Impact and interest:

18 citations in Scopus
Search Google Scholar™
15 citations in Web of Science®

Citation counts are sourced monthly from Scopus and Web of Science® citation databases.

These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.

Citations counts from the Google Scholar™ indexing service can be viewed at the linked Google Scholar™ search.

ID Code: 9186
Item Type: Journal Article
Refereed: Yes
Additional Information: For more information, please refer to the journal’s website (see link) or contact the author. Author contact details:
Keywords: predicting burnout, neuroticism, employment services, case managers
DOI: 10.1111/j.1559-1816.2004.tb02548.x
ISSN: 0021-9029
Divisions: Current > Research Centres > Office of Education Research
Current > QUT Faculties and Divisions > Faculty of Education
Copyright Owner: Copyright 2004 Blackwell Publishing
Copyright Statement: The definitive version is available at
Deposited On: 29 Aug 2007 00:00
Last Modified: 29 Feb 2012 13:05

Export: EndNote | Dublin Core | BibTeX

Repository Staff Only: item control page