Links between emotional job demands and occupational well-being: Age differences depend on type of demand

Scheibe, Susanne, Stamov-Rossnagel, Christian, & Zacher, Hannes (2015) Links between emotional job demands and occupational well-being: Age differences depend on type of demand. Work, Aging and Retirement, 1(3), pp. 254-265.

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In the growing health care sector, meeting emotional job demands is crucial to organizational outcomes but may negatively affect employees’ well-being. Drawing on the emotional aging literature, we predicted that two common emotional job demands, display demands (expressing positive, negative, and neutral emotions toward clients) and sensitivity demands (knowing what the client is feeling), affect older health care workers’ occupational well-being differently than young workers, as indicated by their job satisfaction and need for recovery. Survey data from employees of senior care homes (N = 141, aged between 17 and 62 years) confirmed the moderating role of age for links between emotional job demands and occupational well-being indicators. Emotional display demands were generally positively associated with emotional dissonance; however, the association between demands to display neutral emotions and emotional dissonance was stronger among young compared with older employees. In contrast, among older but not young employees, emotional dissonance was negatively associated with job satisfaction, and emotional sensitivity demands were positively associated with need for recovery. These findings suggest that age may confer both advantages (facing neutral display demands) and vulnerabilities (facing emotional dissonance and sensitivity demands) in managing emotional job demands.

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ID Code: 92416
Item Type: Journal Article
Refereed: Yes
Keywords: Emotional Job Demands, Occupational Well-being, Age Differences
DOI: 10.1093/workar/wav007
ISSN: 2054-4650
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Organisational Behaviour (150311)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Management
Deposited On: 29 Jan 2016 00:30
Last Modified: 31 Jan 2016 22:25

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