Coping with information silos: An examination of the medication management process in residential aged care facilities (RACFs)

Tariq, Amina, Georgiou, Andrew, & Westbrook, Johanna (2014) Coping with information silos: An examination of the medication management process in residential aged care facilities (RACFs). In Investing in E-Health: People, Knowledge and Technology for a Healthy Future. IOS Press.

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The aim of this study was to examine the actions of geographically dispersed process stakeholders (doctors, community pharmacists and RACFs) in order to cope with the information silos that exist within and across different settings. The study setting involved three metropolitan RACFs in Sydney, Australia and employed a qualitative approach using semi-structured interviews, non-participant observations and artefact analysis. Findings showed that medication information was stored in silos which required specific actions by each setting to translate this information to fit their local requirements. A salient example of this was the way in which community pharmacists used the RACF medication charts to prepare residents' pharmaceutical records. This translation of medication information across settings was often accompanied by telephone or face-to-face conversations to cross-check, validate or obtain new information. Findings highlighted that technological interventions that work in silos can negatively impact the quality of medication management processes in RACF settings. The implementation of commercial software applications like electronic medication charts need to be appropriately integrated to satisfy the collaborative information requirements of the RACF medication process.

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ID Code: 92970
Item Type: Book Chapter
Keywords: Information silos, medication management, residential aged care
DOI: 10.3233/978-1-61499-427-5-156
Divisions: Current > QUT Faculties and Divisions > Faculty of Health
Current > Institutes > Institute of Health and Biomedical Innovation
Current > Schools > School of Public Health & Social Work
Deposited On: 17 Feb 2016 05:20
Last Modified: 22 Feb 2016 03:01

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