To ask or not to ask? Investigating workers' flexibility requests and the phenomenon of discontented non-requesters

Skinner, Natalie, Cathcart, Abby, & Pocock, Barbara (2016) To ask or not to ask? Investigating workers' flexibility requests and the phenomenon of discontented non-requesters. Labour & Industry, 26(2), pp. 103-119.

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Flexible working arrangements have attracted growing attention in workplaces across Australia and in many other countries in recent years. This contribution utilises the results of two large Australian employee surveys to analyse who asks for flexibility, why, and with what effects on work-life interference. This analysis is set in the context of Australia’s ‘Right to Request’ (RTR) provisions which, at the time of the study, gave parents of preschool children and those with a disabled child aged up to 18 the RTR flexibility. The analysis also draws on a set of qualitative interviews of those we term ‘discontented non-requesters’ (that is, those who are not content with current arrangements but who do not ask for flexibility) to probe beneath the survey results to consider explanations about why some people do not ask for flexibility despite desiring different working arrangements. We conclude with the implications for policy and regulation.

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ID Code: 93296
Item Type: Journal Article
Refereed: Yes
DOI: 10.1080/10301763.2016.1157677
ISSN: 1030-1763
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Human Resources Management (150305)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Management
Copyright Owner: Copyright 2016 Taylor & Francis
Deposited On: 01 Mar 2016 05:51
Last Modified: 13 Jun 2016 03:09

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