User centred design for engineering e-government web usability

Tariq, Amina (2008) User centred design for engineering e-government web usability. In Proceedings of the 2008 International Conference on e-Learning, e-Business, Enterprise Information Systems, and e-Government, EEE 2008, IEEE, Las Vegas, NV, pp. 41-47.


E-government provides a platform for governments to implement web enabled services that facilitate communication between citizens and the government. However, technology driven design approach and limited understanding of citizens' requirements, have led to a number of critical usability problems on the government websites. Hitherto, there has been no systematic attempt to analyse the way in which theory of User Centred Design (UCD) can contribute to address the usability issues of government websites. This research seeks to fill this gap by synthesising perspectives drawn from the study of User Centred Design and examining them based on the empirical data derived from case study of the Scottish Executive website. The research employs a qualitative approach in the collection and analysis of data. The triangulated analysis of the findings reveals that e-government web designers take commercial development approach and focus only on technical implementations which lead to websites that do not meet citizens' expectations. The research identifies that e-government practitioners can overcome web usability issues by transferring the theory of UCD to practice.

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ID Code: 93918
Item Type: Conference Paper
Refereed: Yes
Keywords: Case studies, Designing web services for e-government, Usability, User centred design
Divisions: Current > QUT Faculties and Divisions > Faculty of Health
Current > Institutes > Institute of Health and Biomedical Innovation
Current > Schools > School of Public Health & Social Work
Copyright Owner: Copyright 2008 IEEE
Deposited On: 19 Apr 2016 22:35
Last Modified: 27 Apr 2016 06:28

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