Complexity of collaborative work in residential aged care facilities: An analysis of information exchange for medication management

Tariq, Amina, Georgiou, Andrew, & Westbrook, Johanna (2012) Complexity of collaborative work in residential aged care facilities: An analysis of information exchange for medication management. In Sprague, Jr., Ralph H. (Ed.) Proceedings of the 45th Annual Hawaii International Conference on System Sciences, IEEE, Maui, HI, pp. 915-924.

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Information exchange (IE) is a critical component of the complex collaborative medication process in residential aged care facilities (RACFs). Designing information and communication technology (ICT) to support complex processes requires a profound understanding of the IE that underpins their execution. There is little existing research that investigates the complexity of IE in RACFs and its impact on ICT design. The aim of this study was thus to undertake an in-depth exploration of the IE process involved in medication management to identify its implications for the design of ICT. The study was undertaken at a large metropolitan facility in NSW, Australia. A total of three focus groups, eleven interviews and two observation sessions were conducted between July to August 2010. Process modelling was undertaken by translating the qualitative data via in-depth iterative inductive analysis. The findings highlight the complexity and collaborative nature of IE in RACF medication management. These models emphasize the need to: a) deal with temporal complexity; b) rely on an interdependent set of coordinative artefacts; and c) use synchronous communication channels for coordination. Taken together these are crucial aspects of the IE process in RACF medication management that need to be catered for when designing ICT in this critical area. This study provides important new evidence of the advantages of viewing process as a part of a system rather than as segregated tasks as a means of identifying the latent requirements for ICT design and that is able to support complex collaborative processes like medication management in RACFs. © 2012 IEEE.

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ID Code: 93923
Item Type: Conference Paper
Refereed: Yes
DOI: 10.1109/HICSS.2012.170
ISBN: 9781457719257
Divisions: Current > QUT Faculties and Divisions > Faculty of Health
Current > Institutes > Institute of Health and Biomedical Innovation
Copyright Owner: Copyright 2012 IEEE
Copyright Statement: Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works.
Deposited On: 13 Apr 2016 22:53
Last Modified: 01 Jul 2017 20:23

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