Destinations, disasters and public relations: Stakeholder engagement in multi-phase disaster management

Granville, Francesca, Mehta, Amisha M., & Pike, Steven D. (2016) Destinations, disasters and public relations: Stakeholder engagement in multi-phase disaster management. Journal of Hospitality and Tourism Management, 28, pp. 73-79.

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Abstract

Research about disasters in tourism has emerged in earnest since the 1990s covering insights for preparedness and response. However, recently, authors have called for more systematic and holistic approaches to tourism disaster management research. To address this gap, this study adopted a public relations perspective to refocus attention to relationships and stakeholder expectations of destination communities across multiple phases of disaster management. The authors used a mixed method approach and developed a battery of disaster management attributes by conducting interviews and analyzing industry documents and the extant literature. These attributes formed part of a survey of tourism businesses. Exploratory factor analysis resulted in a two factor solution:

  • i) business disaster preparedness, and;

  • ii) destination disaster response and recovery.

Findings also show that participants reported a gap between the importance and destination performance of these attributes. In particular, tourism businesses perceived destinations did not adequately engage in disaster preparedness activities, which had implications for disaster response and recovery.

Impact and interest:

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ID Code: 94090
Item Type: Journal Article
Refereed: Yes
Keywords: disaster management, tourism, destination marketing organisations, stakeholder engagement, public relations, Australia, crisis
DOI: 10.1016/j.jhtm.2016.02.001
ISSN: 1447-6770
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > TOURISM (150600) > Impacts of Tourism (150601)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > TOURISM (150600) > Tourism Management (150603)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > TOURISM (150600) > Tourism Marketing (150604)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Advertising, Marketing & Public Relations
Copyright Owner: Copyright 2016 The Author(s)
Deposited On: 23 Mar 2016 01:08
Last Modified: 28 Apr 2017 08:50

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