The entitled tourist: The influence of psychological entitlement and cultural distance on tourist judgments in a hotel context

Martin, Brett A.S., Jin, Hyun Seung, & Trang, Nhu Vi (2017) The entitled tourist: The influence of psychological entitlement and cultural distance on tourist judgments in a hotel context. Journal of Travel & Tourism Marketing, 34(1), pp. 99-112.

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Abstract

This research examines how a tourist’s degree of psychological entitlement (sense of deservingness) influences their responses to hotels that differ in cultural distance. Using a visit to China by Western tourists as a context, an experiment shows that entitled tourists respond more negatively to high cultural distance hotel environments compared with low cultural distance environments. Results are mediated by tourist irritation. Research contributions include demonstrating how entitlement moderates cultural distance effects, revealing tourist irritation as a mechanism that explains these effects, and showing how psychological entitlement influences how tourists react to hotel environments when visiting a foreign destination.

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ID Code: 94178
Item Type: Journal Article
Refereed: Yes
Keywords: Psychological Entitlement, Hotels, Cultural Distance, Cultural Theme, Affect
DOI: 10.1080/10548408.2015.1130112
ISSN: 1540-7306
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > TOURISM (150600) > Tourism Marketing (150604)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Advertising, Marketing & Public Relations
Deposited On: 24 Mar 2016 00:43
Last Modified: 10 Nov 2016 00:12

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