Stress and coping : a study of project managers in a large ICT organisation
Information technology (IT) project managers face a multitude of stressors in their workplaces. This has implications not only for the individual practitioners but also for their employers and society. Exactly what stressors are faced by IT project managers and how they cope with them has received little attention in the literature. In addressing this situation, this paper reports on an exploratory study aimed at identifying the sources of stress, coping strategies, and outcomes that are relevant to IT project managers in a large Queensland-based ICT organization. A critical incident analysis method was used involving interviews with a sample of 12 project managers, resulting in the identification of 50 stressor, coping, and outcome incident chains. These were then coded into categories for frequency analysis.
Impact and interest:
Citation countsare sourced monthly fromand citation databases.
These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.
Citations counts from theindexing service can be viewed at the linked Google Scholar™ search.
Full-text downloadsdisplays the total number of times this work’s files (e.g., a PDF) have been downloaded from QUT ePrints as well as the number of downloads in the previous 365 days. The count includes downloads for all files if a work has more than one.
|Item Type:||Journal Article|
|Keywords:||stress, stressors, coping, outcomes, information technology|
|Subjects:||Australian and New Zealand Standard Research Classification > BUILT ENVIRONMENT AND DESIGN (120000) > BUILDING (120200) > Building Construction Management and Project Planning (120201)|
|Divisions:||Past > QUT Faculties & Divisions > Faculty of Built Environment and Engineering|
Past > Schools > School of Urban Development
|Copyright Owner:||Copyright 2006 John Wiley & Sons|
|Copyright Statement:||The definitive version is available at www3.interscience.wiley.com|
|Deposited On:||13 Sep 2007|
|Last Modified:||01 Mar 2012 11:49|
Repository Staff Only: item control page