Augmenting process elicitation with visual priming: An empirical exploration of user behaviour and modelling outcomes

Harman, Joel, Brown, Ross A., Johnson, Daniel M., Rinderle-Ma, Stefanie, & Kannengiesser, Udo (2016) Augmenting process elicitation with visual priming: An empirical exploration of user behaviour and modelling outcomes. Information Systems. (In Press)

[img] Accepted Version (PDF 2MB)
Administrators only | Request a copy from author

View at publisher


Business process models have become an effective way of examining business practices to identify areas for improvement. While common information gathering approaches are generally efficacious, they can be quite time consuming and have the risk of developing inaccuracies when information is forgotten or incorrectly interpreted by analysts. In this study, the potential of a role-playing approach to process elicitation and specification has been examined. This method allows stakeholders to enter a virtual world and role-play actions similarly to how they would in reality. As actions are completed, a model is automatically developed, removing the need for stakeholders to learn and understand a modelling grammar. An empirical investigation comparing both the modelling outputs and participant behaviour of this virtual world role-play elicitor with an S-BPM process modelling tool found that while the modelling approaches of the two groups varied greatly, the virtual world elicitor may not only improve both the number of individual process task steps remembered and the correctness of task ordering, but also provide a reduction in the time required for stakeholders to model a process view.

Impact and interest:

2 citations in Scopus
Search Google Scholar™
1 citations in Web of Science®

Citation counts are sourced monthly from Scopus and Web of Science® citation databases.

These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.

Citations counts from the Google Scholar™ indexing service can be viewed at the linked Google Scholar™ search.

ID Code: 94706
Item Type: Journal Article
Refereed: Yes
Keywords: Business Process Management, Process Elicitation, Subject-oriented Business Process Management, 3D Virtual Worlds, Human-Computer Interaction
DOI: 10.1016/
ISSN: 0306-4379
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Computer-Human Interaction (080602)
Divisions: Current > Schools > School of Electrical Engineering & Computer Science
Current > Schools > School of Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2016 Elsevier
Copyright Statement: Licensed under the Creative Commons Attribution; Non-Commercial; No-Derivatives 4.0 International. DOI: 10.1016/
Deposited On: 11 Apr 2016 23:01
Last Modified: 13 Apr 2016 08:15

Export: EndNote | Dublin Core | BibTeX

Repository Staff Only: item control page