Health complaints and regulatory reform: Implications for vulnerable populations?

Carney, Terry, Beaupert, Fleur, Chiarella, Mary, Bennett, Belinda, Walton, Merrilyn, Kelly, Patrick, & Satchell, Claudette (2016) Health complaints and regulatory reform: Implications for vulnerable populations? Journal of Law and Medicine, 23(3), pp. 650-661.

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Complaints and disciplinary processes play a significant role in health professional regulation. Many countries are transitioning from models of self-regulation to greater external oversight through systems including meta regulation, responsive (risk–based) regulation, and “networked governance”. Such systems harness, in differing ways, public, private, professional and non-governmental bodies to exert influence over the conduct of health professionals and services. Interesting literature is emerging regarding complainants’ motivations and experiences, the impact of complaints processes on health professionals and identification of features such as complainant and health professional profiles, types of complaints and outcomes. This paper concentrates on studies identifying vulnerable groups and their participation in health care regulatory systems.

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ID Code: 94725
Item Type: Journal Article
Refereed: Yes
Keywords: Health Law, Health Complaints, Vulnerable populations
ISSN: 1320-159X
Subjects: Australian and New Zealand Standard Research Classification > LAW AND LEGAL STUDIES (180000) > LAW (180100)
Divisions: Current > QUT Faculties and Divisions > Faculty of Law
Current > Research Centres > Australian Centre for Health Law Research
Current > Schools > School of Law
Deposited On: 11 Apr 2016 22:55
Last Modified: 13 Apr 2016 04:30

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