The impact of communication technologies on life and relationship satisfaction

Goodman-Deane, Joy, Mieczakowski, Anna, Johnson, Daniel, Goldhanber, Tanya, & Clarkson, P. John (2016) The impact of communication technologies on life and relationship satisfaction. Computers in Human Behavior, 57, pp. 219-229.

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Previous studies have shown a relationship between the use of communications technology and well-being, particularly mediated through its effect on personal relationships. However, there is some debate over whether this effect is positive or negative. The present study explored this issue further, examining whether the effect varies depending on the type of communications technology, and the nature of the personal relationship. An online survey was conducted with 3,421 participants in three countries (Australia, UK and US). It examined the use of ten communication methods, overall satisfaction with life and satisfaction with four different kinds of relationships (close and extended family, and close and distant friends).

Results indicate that richer communication methods, which include non-verbal cues, were positively associated with both overall satisfaction with life and satisfaction with relationships. These methods included face-to-face communication, and phone and video calls. Conversely, more restricted methods, such as text messaging and instant messaging, were negatively associated with both variables. Social networking was negatively associated with overall satisfaction, but not with satisfaction with relationships. The strength of the association between a communications method and satisfaction with a relationship varied depending on the type of relationship, but whether it was positive or negative did not change.

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ID Code: 95112
Item Type: Journal Article
Refereed: Yes
Keywords: communications technology, social media, social connectedness, well-being
DOI: 10.1016/j.chb.2015.11.053
ISSN: 0747-5632
Divisions: Current > Schools > School of Electrical Engineering & Computer Science
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2015 Elsevier Ltd.
Copyright Statement: This manuscript version is made available under the CC-BY-NC-ND 4.0 license
Deposited On: 21 Apr 2016 22:39
Last Modified: 13 May 2016 17:32

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