A cultural assessment of family dispute resolution: Findings about access, retention and outcomes from the evaluation of a Family Relationship Centre

Ojelabi, Lola Akin, Fisher, Thomas, Cleak, Helen, Vernon, Alikki, & Balvin, Nikola (2011) A cultural assessment of family dispute resolution: Findings about access, retention and outcomes from the evaluation of a Family Relationship Centre. Journal of Family Studies, 17(3), pp. 220-232.

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The cultural appropriateness of human service processes is a major factor in determining the effectiveness of their delivery. Sensitivity to issues of culture is particularly critical in dealing with family disputes, which are generally highly emotive and require difficult decisions to be made regarding children, material assets and ongoing relationships. In this article we draw on findings from an evaluation of the Family Relationship Centre at Broadmeadows (FRCB) to offer some insights into and suggestions about managing cultural matters in the current practice of family dispute resolution (FDR) in Australia. The brief for the original research was to evaluate the cultural appropriateness of FDR services offered to culturally and linguistically diverse (CALD) communities living within the FRCB’s catchment area, specifically members of the Lebanese, Turkish and Iraqi communities. The conclusions of the evaluations were substantially positive. The work of the Centre was found to illustrate many aspects of best practice but also raised questions worthy of future exploration. The current article reports on issues of access, retention and outcomes obtained by CALD clients at various stages of the FRCB service.

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ID Code: 95533
Item Type: Journal Article
Refereed: Yes
Keywords: retention, outcomes, cultural appropriateness, culturally and linguistically diverse communities, access, family dispute resolution, Culturally and lingustically diverse communities, FAMILY STUDIES, Human Services, Family Relations, article, Attrition, family dispute resolution, culturally and linguistically diverse communities, access, retention, outcomes, cultural appropriateness, Turkey, Australia, Disputes, Conflict Resolution, Cultural Sensitivity, Effectiveness, Evaluation, Legal services, Service utilisation, Service delivery, Non English speaking background, Mediation, Ethnic groups, Social aspects, Family law, Research, Family mediation, Cultural competence, Models
DOI: 10.5172/jfs.2011.17.3.220
ISSN: 1322-9400
Divisions: Current > QUT Faculties and Divisions > Faculty of Health
Current > Schools > School of Public Health & Social Work
Deposited On: 12 May 2016 23:31
Last Modified: 17 May 2016 01:38

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