A cultural assessment of family dispute resolution: Findings about cultural appropriateness from the evaluation of a family relationship centre

Ojelabi, Lola Akin, Fisher, Thomas, Cleak, Helen, Vernon, Alikki, & Balvin, Nikola (2012) A cultural assessment of family dispute resolution: Findings about cultural appropriateness from the evaluation of a family relationship centre. Journal of Family Studies, 18(1), pp. 76-89.

View at publisher


The cultural appropriateness of human service processes is a major factor in determining the effectiveness of their delivery. Sensitivity to issues of culture is particularly critical in dealing with family disputes, which are generally highly emotive and require difficult decisions to be made regarding children, material assets and ongoing relationships. In this article we draw on findings from an evaluation of the Family Relationship Centre at Broadmeadows (FRCB) to offer some insights into and suggestions about managing cultural matters in the current practice of family dispute resolution (FDR) in Australia. The brief for the original research was to evaluate the cultural appropriateness of FDR services offered to culturally and linguistically diverse (CALD) communities living within the FRCB’s catchment area, specifically members of the Lebanese, Turkish and Iraqi communities. The conclusions of the evaluations were substantially positive. The work of the Centre was found to illustrate many aspects of best practice but also raised questions worthy of future exploration. The current article reports on overall cultural appropriateness, particularly identifying barriers which may inhibit access and how acculturation may play a role in reducing perception of barriers. An earlier article reported on access, retention and outcomes for these CALD groups (Akin Ojelabi et al., 2011).

Impact and interest:

1 citations in Scopus
Search Google Scholar™

Citation counts are sourced monthly from Scopus and Web of Science® citation databases.

These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.

Citations counts from the Google Scholar™ indexing service can be viewed at the linked Google Scholar™ search.

ID Code: 95534
Item Type: Journal Article
Refereed: Yes
Keywords: family disput resolution, culturally and lingustically diverse communities, cultural appropriateness, FAMILY STUDIES, Human Services, Family Relations, Acculturation, article, Attrition, Constraints, Turkey, Australia, Cultural Sensitivity, Effectiveness, Evaluation, Service utilisation, Culture, Service delivery, Family dispute resolution, Non English speaking background, Mediation, Ethnic groups, Family psychotherapy, Conflict management, Social aspects, Family services
DOI: 10.5172/jfs.2012.18.1.76
ISSN: 1322-9400
Divisions: Current > QUT Faculties and Divisions > Faculty of Health
Current > Schools > School of Public Health & Social Work
Deposited On: 12 May 2016 22:38
Last Modified: 17 May 2016 02:20

Export: EndNote | Dublin Core | BibTeX

Repository Staff Only: item control page