Mask or mirrors? The emergence of consumer rights in nonprofit human service organisations

McDonald, Catherine & Crane, Philip R. (1995) Mask or mirrors? The emergence of consumer rights in nonprofit human service organisations. Third Sector Review, 1, pp. 19-38.

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This paper reports on a study of 25 nonprofit human service organisations offering four types of human services. The purpose of the study was first to explore the manner in which consumer rights are both conceptualized and operationalized in the nonprofit human service context. Secondly the study explored whether differences occur between organisations whose primary funding body emphasized the importance of a rights framework in its program delivery and those where this is not the case.

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ID Code: 95580
Item Type: Journal Article
Refereed: Yes
Keywords: nonprofit, consumer rights, third sector, human services
ISSN: 1313-9163
Subjects: Australian and New Zealand Standard Research Classification > STUDIES IN HUMAN SOCIETY (160000) > SOCIAL WORK (160700) > Social Work not elsewhere classified (160799)
Divisions: Current > Schools > School of Public Health & Social Work
Past > Schools > Social Work & Human Services
Deposited On: 16 May 2016 00:05
Last Modified: 16 May 2016 00:07

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