Design, implementation and evaluation of Unified Communications on-premises and over the Cloud

Tesfamicael, Aklilu Daniel, Liu, Vicky, & Caelli, William (2015) Design, implementation and evaluation of Unified Communications on-premises and over the Cloud. International Journal of Web Science and Engineering for Smart Devices, 2(2), pp. 1-18.

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Abstract

Unified Communication (UC) is the integration of two or more real time communication systems into one platform. Integrating core communication systems into one overall enterprise level system delivers more than just cost saving. These real-time interactive communication services and applications over Internet Protocol (IP) have become critical in boosting employee accessibility and efficiency, improving customer support and fostering business agility. However, some small and medium-sized businesses (SMBs) are far from implementing this solution due to the high cost of initial deployment and ongoing support. Cloud based UC solution, UC as a Service (UCaaS), is now itself a maturing technology in the marketplace and it has revolutionized the IT industry, being the powerful platform that many businesses are choosing to migrate their on-premises UC solution onto. UCaaS solution has the potential to reduce the capital and operational expenses associated with deploying UC on their own. In this paper, we will discuss and demonstrate an open source on-premises UC solution, viz. “Asterisk” for use by businesses, and report on some performance tests using SIPp. This paper also discusses and demonstrates an open source UCaaS solution. The contribution from this research is the provision of technical advice to businesses in deploying UC and UCaaS, which is manageable in terms of cost, ease of deployment and support.

Impact and interest:

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ID Code: 95716
Item Type: Journal Article
Refereed: Yes
Additional URLs:
Keywords: Unified Communications (UC), Unified Communications (UCaaS), Voice Over IP (VoIP), Session Initiation Protocol (SIP), Infrastructure as a Service (IaaS), Private Cloud, Hybrid Cloud
DOI: 10.14257/ijwsesd.2015.2.2.01
ISSN: 2205-8699
Divisions: Current > Schools > School of Electrical Engineering & Computer Science
Past > Institutes > Information Security Institute
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: 2015 GVSchoolPub
Deposited On: 23 May 2016 03:20
Last Modified: 23 May 2016 23:32

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