Manager emotional intelligence and project success: The mediating role of job satisfaction and trust

Rezvani, Azadeh, Chang, Artemis, Wiewiora, Anna, Ashkanasy, Neal M., Jordan, Peter J., & Zolin, Roxanne (2016) Manager emotional intelligence and project success: The mediating role of job satisfaction and trust. International Journal of Project Management, 34(7), pp. 1112-1122.

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Abstract

The number of complex projects is increasing across many sectors and the associated challenges are substantial. Using a field study we aim to understand how project managers' emotional intelligence (EI) contributes to project success. We propose and test a model linking EI to project success and examine the mediating effects of project managers' job satisfaction and trust on this relationship. Based on data collected from 373 project managers in the Australian defence industry, our results indicate that EI has a positive impact on project success, job satisfaction, and trust. Moreover, we found evidence that job satisfaction and trust mediate the relationship between EI and project success. Our findings suggest that top management should be aware of the importance of project managers' job satisfaction and trust, which can both serve to boost project success in complex project situations.

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ID Code: 95914
Item Type: Journal Article
Refereed: Yes
Additional URLs:
Keywords: Complex project, project success, emotional intelligence, trust, work attitudes
DOI: 10.1016/j.ijproman.2016.05.012
ISSN: 0263-7863
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Organisational Behaviour (150311)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Management
Copyright Owner: Copyright 2016 Elsevier Ltd, Association of Project Management (APM) and the International Project Management Association (IPMA)
Copyright Statement: Licensed under the Creative Commons Attribution; Non-Commercial; No-Derivatives 4.0 International. DOI: 10.1016/j.ijproman.2016.05.012
Deposited On: 02 Jun 2016 03:04
Last Modified: 27 Oct 2016 18:26

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